Return & Refund Policy

1. Eligibility for Returns

We accept returns only under the following conditions:

• The item is defective, damaged, or incorrect upon delivery.

• The item is unused, unworn, and in its original packaging with all tags attached.

• A valid proof of purchase (order number or receipt) is provided.

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2. Return Window

• Customers must request a return within 7 days of receiving the order.

• After this period, returns will not be accepted.

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3. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Personal care items (e.g., skincare, cosmetics, hygiene products)

• Customized or personalized items

• Sale or clearance items (final sale)

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4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be issued to your original payment method within 7–14 business days.

• Shipping fees are non-refundable (unless the return is due to our error).

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5. Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• If you need an exchange, please contact us at b2bwholesale.info@gmail.com within 7 days of receiving your order.

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6. Return Shipping

• Customers are responsible for the cost of return shipping, unless the return is due to our error (wrong or damaged item).

• We recommend using a trackable shipping service to ensure your return is received.

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7. Contact Us

If you have any questions about our Returns & Refund Policy, please contact us:

📧 Email: rezzin.usa.info@gmail.com